Android Interact X v1.21.0
Release Date : July 8, 2022
Compatible Versions
AX: 15.8.5
Check Sync: Not Supported
KDSios: 4.9.1
KDSX: 5.5.2
The SpotOn Enterprise Team is pleased to announce the general release of Interact X Kiosk. Lava Loyalty Only cards are now supported for accruing points or other rewards to your account for a kiosk order. This release also focuses on critical performance and stability issues, as well as better error handling and bug fixes as we continue our efforts to improve reliability.
New Features:
- Apply Loyalty with Lava
- Get your points/rewards with Lava: When the Lava Loyalty tender is enabled in Connect for a Vendor, the kiosk will show the Apply Loyalty button on the bottom of the Tender Selections Screen:
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Use the Apply Loyalty to get points or rewards for your order
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Use the Payment Tender to get discounts (if available) and/or pay for your order.
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Coming Soon: The ability to customize the text on the Apply Loyalty button is not currently available but we are working to get this functionality into a release soon.
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- Enhancements to Atrium Processing
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Atrium Payment Tender: The following enhancements support popular campus card brand "Atrium".
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Better error handling when an Atrium sub-tender is not assigned or configured correctly in Connect but the kiosk is setup to show the buttons (example, "Meal").
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Terminal ID is now sent in the payload (PPI) to Atrium for processing.
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Important: Terminal ID must be set for the terminal (new Atrium requirement).
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These enhancements improve the guest experience and also meet new Atrium requirements.
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- Enhancements to Loyalty Only
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Theming for Apply Loyalty: The following enhancements support the Loyalty Only feature on the Payment Tender Selection screen. Currently, we support SkiData and Lava.
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Font, Credit Card, Loyalty, and "Submit Check" custom themes are now respected by the Apply Loyalty button.
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These enhancements ensure your brand's customizations are applied consistently to all the buttons on the Payment Tender Selection screen.
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Bug Fixes:
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Crashes: The following reported crash scenarios have been resolved in this release.
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Using a Custom Tender in a partial payment on a balance and then canceling the order.
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Tapping Guest Help and the timeout modal closes due to inactivity.
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Tapping Guest Help and then selecting then canceling the order.
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Scanning an invalid code while ordering an item, receiving an error message, canceling the order, and returning to the Attract screen to scan it again
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Adding items with restrictions like alcohol, which requires a Manager's Pin, or some items with required modifiers
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Logging in with Low Paper and landing on the Attract screen
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Attempting to reprint the receipt for an order from the (Admin) Previous Orders screen and the kiosk is low on paper
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Attempting to cancel an order in Offline Mode
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- Checkout, Payments, and Receipts: Issues related to the following check out, payments, and receipt scenarios have been resolved in this release.
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After inserting a credit card, the payment processing screen displays but doesn't appear to complete. It runs for a minute or two before it abruptly returns the home screen. In these cases, the payment processed. This fix ensures the order is completed as normal.
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Connections and issues with the Change and Count down modals for Glory Cash.
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Routing back to the payment tender selection screen after using a Givex card.
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The Apply Loyalty Only button still showing after SkiData or Lava Loyalty only is used.
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Payment methods (display name) not printing on receipts correctly.
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Some orders appeared to be Complete during checkout but the Checkout Calls were not made and the orders did not go to Connect. (Note: These orders appear on the Offline Tab in the Admin screens.)
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Incorrect or negative balances shown on the cart for Loyalty cards.
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Balance not being returned to Loyalty cards when order is cancelled.
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- Refunds: Issues related to the following refund scenarios have been resolved in this release.
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Split payments using one or more loyalty payment tenders.
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Orders with Tips and Round Up for Charity.
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Receipt not displaying the correct refunded Custom Fee amount.
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- Custom Themes and Formatting: Various issues related to custom themes and formatting (buttons, fonts, image sizes, etc) were fixed. This includes Weigh & Pay modals.
- Menu Category: Fixed navigation and screen behavior issues.
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Intermittent flashing when selecting a different Menu Category from the selected item on screen.
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Parent level categories not highlighted until a child level categories, or Sub Category, is selected.
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Phone Number Login: Issues related to the Phone Number Login for registered Visitor Service guest accounts were fixed.
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Command buttons missing on the Phone Number login modal.
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Unable to delete and edit the digits of the phone number.
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Other Issues Resolved:
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Admin screens not timing out in 30 seconds.
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Scanner not recognized by kiosk when selecting a Loyalty payment tender.
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Known Issues for this release:
Please review the following known issues to help make your upgrade decisions:
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Check Sync is not supported (Pay at Cashier use case).
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Some modals do not support Speech Output.
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Venuetize and Glory Cash issues will be resolved in the next release when we re-base with AX 15.11.x
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Fortress transactions are not including the Tip for orders with items configured with "Fortress Internal Discount".
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Hide 0.00 Price needs to be set to NO in Permission sets because of a crash issue. This will be resolved in the next release.
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Transaction IDs do not always populate the Search field in Search by Order when using CR1100 scanner.
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Some issues with split payments using 2 different loyalty payment tenders.
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Unable to reproduce and resolve reported issue with Lane 3000 freezes when removing the card from the reader.
Android Interact X v1.20.0
Release Date : April 1, 2022
New Features:
- Guest Help
- Guests can simply tap the new “Need Help?” button on SpotOn InteractX kiosk to quickly get an employee’s or manager’s attention. This button turns on a light that signals for help. It can be configured to also send an alert to another system that employees and managers monitor.
- When Guest Help is on, the “Need Help?” button will appear in the header throughout the ordering flow:
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- When tapped, the button will display to the user that help has been requested:
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- Other features:
- Guests can Cancel or dismiss their request by tapping on the same button.
- Custom text, font and color theming are supported.
- Works with Manager PIN functionality.
- Notes:
- Guest Help must be enabled and configured in Connect.
- Supports ELO Status Light (Gen 1) on v2 and v3 series devices. Please refer to the ELO specifications for more details.
- ELO v4 series devices are not compatible with this light hardware. There is a new signal light that will be supported and available later this year.
- Guest Help Documentation for Implementation and Support teams:
- Other features:
- Scan/Swipe of Manager Pin
- A popular request from our clients, Managers can now conveniently and more securely swipe or scan a card to provide their PIN on InteractX to access administrative functions or perform authorizations.
- Works with:
- Certified scanners: CR1100, CR5000, CR5210
- Magtek card readers only
- The following scenarios can be configured to require a Manager PIN:
- Items with an age restriction
- Discounts
- Custom Tenders
- Access to the Kiosk’s Admin Panel
- Tipping Restrictions for Payment Tenders
- InteractX checkout logic now fully supports Tip settings in Connect. This ensures tips not only functioning the way you want but are allocated correctly in your reports
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- Connect Tip Settings (Terminal Role → Calculations → Tip):
- No - tips are not enabled
- All Tenders - any tender can be used to apply a tip
- Cash Only - will function the same way as No
- Credit Only - only credit/debit cards will be used to apply tips
- The following payment methods are included:
- Credit Card
- Givex
- Fortress
- Lava
- SkiData
- GloryCash
- Note: Venuetize will be fully certified in the next General Release v1.21.0.
- Connect Tip Settings (Terminal Role → Calculations → Tip):
- Calories
- You now have the ability to show the calories of an Item on its Item Details page and on item cards. These are configured in Connect (Items → Details → Secondary).
- Item Cards on Menu:
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- Item Details with Calorie Range:
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- Item Details with Single Calorie:
Defects:
- Fixed issue that prevented the POS Categories from loading and leaving the kiosk in a perpetual “frozen” state after tapping the Attract screen.
- Videos on the Attract Screen no longer stretch across the screen but return to its original aspect ratio when Glory Cash has an error or loses connection.
- Item Attributes are now fully displayed on the Item Detail page.
- When a user finalizes an order with Glory Cash and wants to reprint the ticket, the type of currency used in the transaction is displayed for foreign currency (USD).
- Round Up for Charity prompt only appears once when you tap Back from the payment page to get to the Tip page.
- "Close kiosk" theme will not change to "Open kiosk" theme after the background refresh when using the "Open/Close" button on the manager screen.
- In the case where there is only one item in a Category and it is assigned to a daypart that is over, the category group will not be displayed.
- InteractX now shows the color that was customized for the Apply Discount button.
Android Interact X v1.17
Release Date : September 14, 2021
New Features:
- InteractX is now integrated with Glory Cash recyclers. Users can now pay for their orders with cash using a connected Glory Cash device.
Enhancements:
- Age Restrictions have been enhanced to support two new features
- Restriction modals can now be set to prompt only when the user taps Place Order.
- A manager pin can now be required in order to add items to the cart. Managers can enter their pin directly into the modal for approval.
Defects:
- Resolved issue where IX was not closing transactions when certain discounts brought the total to $0.
- IX can now process Stadis Loaded Value tickets in PDF417 format using CR1100 scanners.
- Resolved issue where IX was displaying previous login’s POS categories.
- Resolved issue where Age Restriction modal was displayed again after navigating to tips screen and back to items.
- Resolved issue where Submit Order button was not respecting color theming.
- Resolved issue where Place Order button was not displaying in the customized color.
- Resolved issue where a second keyboard appeared on the Apply Discount Modal.
- Resolved issue where items scanned on Attract Screen were being duplicated after user navigated from tender screen back to the menu screen.
- Resolved issue where CR1100 was not initialized when using calibrations.
Android Interact X v1.16
Release Date: June 16, 2021
New Features:
- InteractX has implemented support for Age Restrictions on individual items, replacing the generic alcohol modal from theming and allowing for more granular configuration.
- Atrium is now supported on InteractX.
Enhancements:
- Pdf417 barcodes are now supported with all PPI integrations.
Defects:
- None
Android Interact X v1.15.0
Release Date: April 16, 2021
New Features:
- Quick Add buttons have been added to menu items to allow users to skip the Item Details Page and add items directly to the cart.
- InteractX now accepts partial authorization for payments made with credit or debit cards through Elavon and FreedomPay.
Enhancements:
- When scrolling on the item details page or edit/upsell item modals, the Add to Cart button now remains fixed at the top of the page for easier navigation.
- Orders paid with loyalty tenders can now be refunded on AX to the original tender.
- Credit card tender screen has an updated UI with image displaying insertion of card.
- Custom fonts now display on the tip screen.
Fixes:
- Fixed crash after adding items with inclusive tax rate when Apply Subtotal to Tax is set to Yes.
- Resolved issue where the app would crash or not load POS categories when the Attract Screen was tapped while items were loading.
- Resolved issue where theming elements flashed upon loading a new screen.
- Resolved issue where a second loyalty payment would remove other partial payments from the transaction.
- Resolved issue where category grid background image displayed in header of item details screen.
Android Interact X v1.14.0
Release Date: February 26, 2020
New Features:
- InteractX now supports Elavon as a payment gateway.
- Note: This release does not include support for Partial Authorization.
- InteractX now supports Custom PPI.
- Note: Currently, only one Custom PPI can be configured for a venue at a time.
- Note: Currently, only one Custom PPI can be configured for a venue at a time.
Enhancements:
- Manual Discounts Success modal copy now more accurately reflects the result when a discount is added.
- Venuetize discounts can now be used to cover the entire balance due.
Fixes:
- Resolved issue where GiveX member benefits were not firing.
- Resolved crash on Attract Screen when no credit card tender was assigned to the terminal account.
- Resolved issue where color theming was not respected on the tip screen or order confirmation screen.
- Resolved issue where “Required” text was not turning grey when a modifier selection is made.
- Resolved issue where the image configured for the theme’s grid page background was incorrectly displaying on other screens.
- Resolved issue where “Round Up for Charity” modal appeared after every partial payment.
- Resolved issue where Venuetize transactions were not showing up in Connect.
- Resolved issue where tip line was disappearing from the cart when partial payment was applied.
Android Interact X v1.13.0
Release Date: January 15, 2020
New Features:
- Refunds for transactions made with FreedomPay can now be processed as voids (same day) or returns (next day).
Enhancements:
- Gifs and videos can now be applied to the Attract Screen.
- Custom copy can now be set on the Tip Screen.
- InteractX has made the following enhancements to Custom Tenders:
- Managers can now choose the amount to be applied if no pre-set amount is determined and manager pin required is enabled.
- Max Amount is now respected: if set, users will be limited to this dollar amount when paying with this tender.
- Tender Usage Limit is now respected: if set, users will not be able to apply this tender more times than the limit.
- Information Required flag is now respected: if enabled, users will be prompted to add information when applying this tender.
Fixes:
- “Order Types” is no longer displayed in cart when less than 2 Order Types are assigned to the vendor.
- Fixed lag when tapping options on the tender screen.
- Resolved issue where default tips were not being added to cart.
- Resolved issue where CR5000 scanner was intermittently disconnected after kiosk prompts for admin pin.
- Resolved issue where users were able to get past the attract screen when the vendor was closed in Connect.
- Resolved issue where background refresh for category icons was not being respected.
- Resolved issue where duplicate or incorrect email receipts were being sent.
- Resolved timeout issue on tender screens to help prevent transactions posting to FreedomPay but not appearing in Connect.
- Resolved issue where checkout failed after editing an item with required modifiers.
- Resolved several issues with Skidata:
- Direct payments are now refunded correctly.
- Partial payment with loaded value is now applied correctly.
- Member benefits are now applied correctly.
- Resolved issue where users were unable to pay with Givex cards when scanner was disconnected.
Android Interact X v1.12.1
Release Date: November 1, 2020
New Features:
- InteractX now supports Custom Tenders and respects the following settings in Connect:
- Manager pin required: If set to yes, a pinpad will appear when choosing this tender and a manager pin will be required for checkout.
- Pre-set Amount: If populated, this tender will apply the preset amount to the order when selected.
- Allow Tips flag: If set to “inactive,” users will not be allowed to pay for tips with this tender.
- Refunds are now available from the Admin Page under Previous Orders. Refunds are available for orders made with the following payment integrations:
- FreedomPay
- Skidata
- Givex
- Stadis
Enhancements:
- ADA Support has been added for the following features:
- Customer Name Prompt keyboard
- Custom tip number pad
- SMS receipts number pad
- Login loading messages have been added to the login screen.
- Kiosk now respects when the vendor is closed in Connect.
- UI enhancements were made for the Manual Discounts modal and keyboard.
Fixes:
- Fixed lag around the attract screen, adding items to the cart and tips screen.
- Resolved issue where items were unable to be scanned to add to cart.
- Resolved issue where categories and subcategories with no available items were being displayed.
- Resolved issue where auto login was not logging in with cached credentials upon launch.
- Resolved issue where Givex benefits applied caused the balance to be negative and blocked user from checking out.
- Resolved issue where editing item quantity in cart caused cart functionality to break.
Android Interact X v1.11.0
Release Date: September 29, 2020
New Features:
- Payment Integrations: InteractX supports the following payment integrations in addition to what is offered on Interact Classic:
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- Stadis
- Fortress
- Vantiv
- All SKIDATA payment types
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- Tipping: Customers are prompted to enter a tip before processing any payments to eliminate the need for an authorization flow, limiting the number of calls required to the payment gateway and therefore reducing costs.
- Round up for Charity: Round up for Charity allows customers to choose to round up their pre-tip total to donate to the charity configured in Connect.
- Cart Upsell: When cart upsell campaigns are configured for a vendor, customers are prompted to purchase additional items based on the configurations and the contents of the customer’s cart.
- ADA Support: When InteractX is installed with a Storm navigation bar and audio jack, the kiosk provides an ADA compliant experience.
- Check Sync with ActivateX: Customers that begin an order on the kiosk and choose the "Pay at Cashier" option are able to have their orders recalled on ActivateX in order to complete their transaction.
- Order Types: When order types, such as For Here and To Go, are configured for a vendor, the kiosk will allow the customer to select the Order Type they want associated with their order. The order type is sent to the KDS and printed on the receipt.
- Enhanced Theming: With InteractX administrators are able to configure multiple themes for use on the kiosk with a Connect UI. All media is now hosted in Connect, eliminating the need for users to work around firewalls in order to have imagery on their kiosks. More advanced options such as having the kiosk open and close automatically based on day part, or applying custom fonts to the kiosk are also supported.
- Gesture Support: Utilizing the ELO’s onboard camera, InteractX can be enabled to recognize simple hand gestures to allow customers to complete a transaction without ever touching the screen.
- Nested Modifiers: InteractX supports multiple levels of modifiers, allowing up to 6 levels of modifiers for their parent item, including the ability to select from a list of instructions. Nested modifiers also allow for enhanced display options, such as choosing when to display a wizard step as collapsed by default, or hiding unhealthy choices behind a configurable “Show More” label.
- POS Categories: InteractX supports POS Categories in place of the legacy Category Groups 1 and 2, allowing for multiple levels of categorization and clear relationships between the categories displayed.