Suites - User Defined Options

Summary

This feature enables Suite Administrators to ask Suite Holders questions specific to their event order.

Enable User Defined Options

1. In Connect click Options > Connect Roles.
2. Click the Connect role to modify.
3. Select the Suites section.
4. Set User Defined Options to Yes.
5. Click Save. 
   
   

Create User Defined Options

To create  User Defined Options

1. In Connect click Suites > User Defined Options.
2. Click Create Option.
3. Fill out the details. 
   • User Defined Option: Enter the details you are requesting from the suite holder.  This field is customer facing on the PreOrder Portal.
     • ie. Who is the suite host? Would you like a private attendant?
   • Response Type:  Choose the applicable response type based on the details requested from the suite holder.
     • Yes/No: Suite holder will have the option to choose yes or no as a response.
       • Custom Fee: This is only enabled for Yes/No response types. 
       • When the guest selects a Yes response this fee is automatically added to their order.
     • Open Ended: Suite holder can enter custom text.
   • Required: Choose if the suite holder is required to respond to the User Defined Option in order to place their order.
     • Yes: The suite holder must respond to complete the checkout process.
     • No: The suite holder can place their order without responding.
   • Status: Set to Active if the field is currently being used or Inactive if it is not needed. 
4. Click Save.
   
   

Assigning User Defined Options to a Suites Menu

1. In Connect click Suites > Menus.
2. Select the Menu to modify.
3. Click the User Defined Options tab.
4. Click Yes to assign the User Defined Option to the menu.
5. To present the options in a specific order fill in the Sort Order column.
   • Sort Order: A Sort Order of 1 is presented first 
     
     

To view the User Defined Options on the PreOrder Portal

1. Log in to the PreOrder Portal as a suite admin.
2. Select an event associated with the menu that has User Defined Options assigned.
3. Add items to the order and click Checkout.
4. Responses are also viewable in the suite holder's Previous and Upcoming Orders within their Account Settings. 
   
   

View Suite holder Responses

View suite holder responses when viewing the order in Connect or download their Event Order Report. 

1. In Connect click Suites > PreOrders > Select the PreOrder you wish to view.
2. Click the icon beneath User Defined Options to view the responses in Connect.
3. Click Download Event Order Report to view the responses on a report.