How to Use the Order Search link

Order Search

The Order Search option in Connect is a great way to find details on orders based on limited information. The Orders Search screen allows orders to be searched based on certain criteria while limiting search results to prevent too much data from being returned. 

Search for a Specific Order

1. Log in to Connect and select Orders from the left side menu. 
2. Select Order Search from the Orders menu.
3. Enter the criteria for the order(s) that needs to be viewed. 
4. Click the Search button on the bottom left corner to load the results.
   
   
5. Click Details to view an order.
6. Click the Hamburger icon to export the results. 

Order Details

Click on an Order and a pop-up window will appear with the Order Details. 

• Custom Refund: Customize the amount that needs to be refunded.
• Full Payment Refund: Refunds the entire order amount.
• Resend Receipt: Resend the email receipt to the customer. 
• Download Receipt: Downloads a copy of the receipt.
• Refund: Refund the entire order amount.
• Chargeback Information: Prepares a zip file of the order including a signature image for chargeback disputes.