Activate X

Android Activate X v15.5.1 

Release Date: July 25, 2021

Enhancements

Core Functionality

• When using Checks, Activate X has been enhanced so that users no longer have to tap Submit before Checkout. Submit is automatically triggered when the user taps Checkout (before AX shows the Payments Screen).

Drive-Thru

• Activate X now allows customers to configure terminals to only allow creating, editing and canceling checks (without tendering functions).
  • This is configurable in Connect, using a setting available at the enterprise & vendor levels under Terminal Role > Core UI > Check Management > Checks > Check Queue > Block Checkout (default = No) - this is only available when Checks are enabled.
  • When this feature is enabled, AX will disable the Checkout button. 
• Users can now adjust the sequence of checks, using the Check Queue.
  • When ActivateX is running with the Check Queue enabled (Terminal Role > Core UI > Checks = Yes > Check Queue = Yes), users can see newly created/updated/completed orders in the Checks screen and the Check Queue (in the left sidebar in AX).
  • Order changes (added or closed) are automatically visible.
  • Users can resequence orders on the Check Queue. Resequencing is only supported in KDS Android (KDSX).
  • Users can also cancel orders from the Check Queue. Order Tiles moved to Trash Bin should prompt the user to confirm the deletion/removal. Canceled orders are properly displayed in all supported kitchen systems - KDS iOS, KDS Android and QSRA.
• When running with Check Queue enabled, Activate X also checks an additional flag. It is available in Connect at the enterprise & vendor levels, under Terminal Role > Core UI > Check Management > Checks > Lock Check (default = No).
  • When this feature is disabled, users with the same terminal role can update/complete orders in the Check Queue and the Checks screen (even when other users create the order). When this occurs, AX notifies the users that the order is being edited from multiple terminals/users.
  • When this feature is enabled, AX prevents multiple users from editing the same check. When this occurs, AX displays an error message over the main panel and the user cannot edit the order.
  • When ActivateX is running with the Check Queue disabled, users are not notified of others editing the check or prevented from editing them.

Modifiers

• Instead of going through the typical modifier steps, a cashier can quickly add frequently ordered item/modifier combos, such as a cheeseburger or hotdog with ketchup, directly to the cart.
  • This is configurable in Connect, using a new setting available at the enterprise & vendor levels under Items > Modifiers > Delay Modifiers (default = No) - this is only available when New Mods are enabled.
  • ActivateX will check this flag on each parent item (as it is selected in purchases and non-receipted refunds). 
  • If the item has the new Delay Modifiers setting enabled and all of its item sets are configured correctly (Min Qty > 0 & defaults are set), AX adds the item to the cart with all its default modifiers without showing the Modifiers screen to the user.
  • If the item has the new Delay Modifiers setting enabled, but one or more of its item sets are incorrectly set (see above), AX continues to show the Modifiers screen. The same applies to items that have the Delay Modifiers setting disabled.

Credit Payments & Hardware

• Elavon Link/2500 performance improvement for offline card-present transactions.
• Improved messaging on Ingenico devices for RFID scans.
• PAX hardware is now supported for Elavon payments.
  • Supported devices are A920pro, E700, and E800.
    
  • ActivateX 15.5.1 is published to appetize.paxstore.us for loading to production pax equipment.
    
  • All accounts must be enrolled as Host-Capture with Elavon, and must be enrolled with a unique TID for each S/N device.
    
  • These all-in-one devices support camera scanning, and standard Appetize USB-connected peripherals.
    

Integrations

• Employee Sign on Validation: Enables clients to allow or deny AX login for a given employee from a response from client-managed services.
• Atrium: Transaction behavior modified to prompt AX Users to select an Atrium tender (EG Debit or Meal) to be charged.
• Suites: Added “Guest” option for Suite Account selection.
• Wristbands: Added functionality for refreshing available wristbands, Success/Failure messages, Local vs Server Inquiry (IE Balance Check), and Offline Refunds.
• Paytronix is now supported for Member Benefits redemption, online/offline purchase/activate/reload of Gift Cards with manual-entry.

Known Limitations:

• PAX is supported in the US only, for Elavon-processing only.
  • Requires setup of venue or vendor with Elavon/PAX gateway.
  • Requires setup of TID for each S/N using Connect (or import).
  • Requires load of BroadPOS app onto the Q20 (for E-Series) or onto the main pax unit (for A-Series).
  • Requires a standard configuration of settings from PAXStore for the BroadPOS app, as defined by Operations in a PAXStore “push template” for the Retail Elavon BroadPOS application.
  • Will ignore Connect settings for offline-mode. Offline is set in the push template, and is assumed to be required, for this release.
  • Will ignore Connect settings for partial-authorization. Partial-auth is set in the push template, and is assumed to be required, for this release.
  • Restaurant version of BroadPOS should not be loaded or used.
• PAX peripherals and extended scan types are not fully supported in this release:
  
  • On-board printer is not functional in 15.5.1
  • RFID and VAS scans are not functional in 15.5.1
  • Laser scanner on the A920pro is not functional in 15.5.1
• PAX workflow is somewhat different than traditional payments:
  
  • Recovery from offline can take 5-15min to update checks from Offline status. Manual Sync will not succeed during this window.
  • Recovery from offline may cause the card-reader to report as busy, and will not allow new payments until offline payments have been replayed to the Elavon host.
  • Online checks with tips will delay the check Close until a) user logout, b) user login, or c) finalize day. Recommended to enable inactivity-auto-logout, so this will occur when the terminal is not in use.
• Tokenized payment requires a matching Suite Account and User in order to utilize the stored payment.
• If the final order of the day is offline, it may not automatically sync to Connect. Work-around is to manually sync at end-of-day, or it will auto-sync with the next online transaction.
• BarCode scan does not dismiss if the cancel button is pressed on ISMP4 pinpad. Work-around is to manually dismiss the dialog, to cancel the scan.
• Employee Sign on Validation requires clients to create an API service developed to Appetize specifications.
• Paytronix cannot utilize swiped entry.

Defects Resolved: 

• This release resolves discrepancies in orders between terminals (when using Check Sync).
  Activate X is now properly showing the Splash Screen image on the CFD when multiple splash screen images are set up in Connect.
• The Reorder Round function is working correctly when the order contains additional modifiers.
• Receipts show the correct Seat and Course details when using Checks.
• Combined checks are once again functional.
• Resolved issue for LAVA codes with discounts not working correctly.
• Skidata transactions no longer submit Location ID as NULL.
• Transactions with Skidata discounts now have the correct balance.
• Resolved issue with Atrium swipe entry not working correctly.
• Resolved issue where Wristband orders could not be refunded on a terminal separate from the one the order was placed on.
• Non-receipted refunds complete properly.
• Resolved issue with “Back” button being disabled during Tip-at-Charge.
• Resolved issue with refunding Interact Web orders paid with a credit card on the Elavon gateway.
• Activate X no longer allows credit transactions on deprecated FP-Direct gateway.
• Resolved issue with order total not updating after tip adjust.
• Resolved issue with duplicate tips appearing for Freedompay.
• PAR Restock functionality is restored.
• QSRA Integration was improved to resolve issues with Fire On Total.

Android Activate X v15.3.0 

Release Date: April 30, 2021

Enhancements

Core Functionality

• The ActivateX screen layout was enhanced to allow editing all aspects of item information (quantity, breakout, modifiers, instructions, discounts, fees) from a single screen. AX shows this new Item Details screen on both tablets and mobile devices when tapping the items in the cart.
• The Receipted Refund screen was modified to offer two new features:
  • Users can now select individual modifiers for refund. The screen was also enhanced to allow selection of all items in a complex item (combo) simply by collapsing the item itself and selecting the node for refund. This functionality is available by default.
  • Users can also choose to refund individual tips/fees included in the original order (at their full original amount). This functionality is controlled by the new Connect flag (Allow Tip/Fee Refunds), available in Terminal Role > Checkout tab.
• ActivateX now supports  a new Connect flag (Clear Cache on Manual Login), available on the General tab of Terminal Roles. When enabled, ActivateX will perform a Clear Cache automatically when the user performs a manual AX login. Cached logins are not impacted.

Mobile

• When running ActivateX with KDS Android (KDSX) on the same mobile device, the Menu will show an indicator (!) to inform the user that KDSX has Pending orders.

Modifiers

• Item Sets now have a third option for their Default Mode functionality -  Show Everything. This is the new default for the flag in Connect. When selected, ActivateX will:
  • Show/print all defaulted modifiers (cart, receipt, KDS screen and KDS chit).
  • Show/print all additional selections everywhere.
  • Show/print all de-selected defaulted modifiers everywhere, preceded by a NO in-line (e.g. NO Onions).

Credit Payments & Hardware

• AppleVAS scans are supported on Freedompay pinpads, for Lava and Fortress mobile wallet passes/tickets.  This does require a special key-injection on the pinpad, for VAS, from Freedompay.
• RFID Bracelet scan on Elavon pinpads now show prompt for Amount to be covered by the RFID media.
• When using credit tender with FreedompaySDK or Elavon gateways, AX supports Partial-Authorizations for both online and offline payments.
  • Partial-Auth will NOT be supported for opening a check.
  • Partial-Auth during offline recovery will show the declined amount on the Sync/Decline order.
  • Partial-Auth during checkout or tipping will prompt the server to obtain alternate tender for the remaining balance.

Suites

• Added Name entry field for Guest Suites Users
• Added Credit Card entry field for opening new Suites checks
• Created “Stored” tenders section at checkout for tokenized payments saved in Pre-Order Portal
• For Canada use, a Debit tender selection is available when Customer card is known to be a debit card.  This allows a streamlined process versus AX auto-detection of debit card after the scan.

Integrations

• Valutec: Temporarily disabled PIN entry
• Vantiv: Added void functionality

Entitlements

• Customers that use our current Entitlement module (Dine Plan / Disney) are now able to select individual modifiers for use with DDP.
• ActivateX was reviewed to prevent transactions while any of the Dine Plan systems (managed by Disney) are unavailable or unresponsive - the app will show an error message and return the cashier to the Tender Screen, where another tender can be selected.

Limitations

• Tokenized payment requires a matching Suite Account and User in order to utilize the stored payment.
• If the final order of the day is offline, it may not automatically sync to Connect. Work-around is to manually sync at end-of-day, or it will auto-sync with the next online transaction.
• BarCode scan does not dismiss if the cancel button is pressed on ISMP4 pinpad. Work-around is to manually dismiss the dialog, to cancel the scan.
• If a user makes a partial payment and then removes it, the check can not be closed anymore.

Fixes

• Resolved issue with Suites Check details not being saved.
• Valutec: resolved issue with cashout operation.
• Compact Mode: Resolved issue with split payments display.
• Resolved issue with “Tip Line” appearing for Custom Tenders when explicitly set to not appear.
• Resolved issue with Round Up For Charity calculations for flat dollar amounts.
• Resolved issue with customers not being prompted to Round Up For Charity .
• Resolved issue with CFD splash images not appearing correctly.
• Vantiv: resolved issue where no receipt was printed after a balance check.
• The Share Item button is no longer available when splitting checks.
• We reviewed the ActivateX interface with KDS iOS to prevent issues with Split and Combine Checks, as well as Hold and Fire.
• When the user scans an Atrium card that doesn't have enough meals balance to cover the cart total - but also has debit balance that could cover the remaining amount - the correct amount is applied to the order from the atrium debit amount and checkout is completed.
• AX V1 iSeries losing connection with Freedompay Lane/3000 
• Crash when switching to alternate merchant login with Elavon pinpad active.
• Receipt with not print to Star BT printer using Samsung Tablet and WiCase with ISMP4
• Socket Timeout was resulting in SystemError message instead of offline-approved payment.
• When adding new tender to order in Sync/Decline due to offline payment declined, balance will be non-zero when declined payment is removed from order - so AddNewTender is able to pay the balance.
• Offline order failed to sync to Connect but showed completed payment in Freedompay portal.
• Speed improved on Elavon Returns without attached pinpad.
• Prompt displayed when AddTip credit payment is declined.
• Correct prompt is shown when attempting a Return when POS cannot connect to attached pinpad.
• Correct prompt is shown when credit payment is cancelled from the pinpad.
• Tip Prompt on pinpad is no longer shown during an RFID bracelet (MiFare Tap) payment.
• Cart total balance is correctly calculated when Refunding with tip or with removed tip.

Android Activate X v15.2.0 

Release Date: February 26, 2021

Enhancements

Discounts

• The Entitlements plan used by Disney (Dine Plan) has been reviewed to support transactions with a high number of items (up to 99). These orders can also be refunded using the non-receipted refund flow.

Modifiers

• Users are now able to remove modifiers from orders individually, regardless of their configuration.

Credit Payments & Hardware

• Receipted refunds can now be processed at a Back-of-House station with no pinpad attached, for Freedompay accounts. Refunds to alternate cards, or custom (non-receipt) refunds, will continue to require a pinpad for entry of the card.

Suites

• Suites Tokenized Payment: Payment methods saved in the Suites Pre-Order Portal can be used to pay for Suites Checks in AX. This only works for venues configured with Freedompay payment gateways for the time being.

Integrations

• Tip-at-Charge functionality added to Compact Mode.
• Receipted refunds can be processed for stored value integrations.
  

Limitations

• Tokenized payment requires a matching Suite Account and User in order to utilize the stored payment.
• If the final order of the day is offline, it may not automatically sync to Connect. Work-around is to manually sync at end-of-day, or it will auto-sync with the next online transaction.
• BarCode scan does not dismiss if the cancel button is pressed on ISMP4 pinpad. Work-around is to manually dismiss the dialog and cancel scan.
• When rebooting an attached pinpad, user must wait until device is fully completed with the reboot prior to selecting EMV info icon from the Diagnostics page. Attempting to view EMV properties DURING a reboot may hang the device, making it unable to take payments.
  • For Elavon pin pads : wait for Appetize logo screen to appear after restarting
    
  • For Freedompay pin pads : wait for Secured by Freedompay screen to appear after restarting
    

Fixes

• ActivateX now allows users to correct rest, assign and unassign the Cash Drawer using the Side Menu.
  • When the drawer is assigned to the current user, the option will appear as Unassign Cash Drawer.
  • When the drawer is assigned to another cashier, the option will appear as Reset Cash Drawer.
  • When the drawer is not assigned to any users, the option will show as Assign Cash Drawer.
• The "Please Close Cash Drawer" Prompt now appears correctly.
• ActivateX no longer freezes in the Payments Screen.
• Corrected PAR Restock unit display on the PAR Restock view.
• Skidata orders now print the correct remaining balance on receipts.
• Resolved issue with Stadis discounts.
• Refunds on a check-management account, for orders created at the kiosk no longer prompts for the payment card to be presented.
• Corrected an issue with Ingenico Tellium devices reporting as incompatible due to RBA AOD flag detectable by POS.
• Corrected an issue with correct Ingenico pinpad diagnostic information after a pinpad is rebooted.

Android Activate X v15.1.0 

Release Date: January 8, 2021

Enhancements

Core Functionality

• ActivateX now supports configuration that allows customers to decide what happens when the Cancel Order button (top bar) is used: Only clear unsubmitted items; Clear unsubmitted items and void submitted items; Void any submitted items and close the order.
• We added support to a new setting in Connect that lets users define how ActivateX assigns Check Ownership - sales can now be assigned to the user that opened the check OR to the user that last edited (or closed) the check.
• ActivateX users are now able to view and edit all aspects of an item from a single screen - details such as Qty, Price, Seat, Course, Modifiers, Instructions, Notes, Discounts and Fees are all now accessible from the same point.

Discounts

• ActivateX discounts now offer an additional setting (available in Connect as Max Qty per Match).
  • This was requested to limit the number of items from a category that a customer can choose to include in a discount, supporting Pick 2 combo scenarios (where the customer can choose 1 soup and 1 sandwich, but not 2 soups to make up the combo and get the discount). 

Modifiers

• Our Modifiers in ActivateX now support two additional options - Exceed Max and Exceed Max Price.
  • Exceed Max allows customers to define that specific modifiers can exceed the limits on each item set.
  • Exceed Max Price defines an alternative price that will be used for a modifier that  exceeded the max quantity.
  • Both options are only available when Pricing Mode is set to Add price to order.
• The User Interface on the Modifiers screen was simplified to allow users better visibility over the modifier prices. 

Credit Payments & Hardware

• ActivateX can be configured to play the VISA and/or MASTERCARD sonic brand audio, when a customer presents a card of those brands.
• Elavon pinpads now support USB-only connections. With appropriate firmware loaded, they do not require an internet connection or COMBOX for install. They only need to access the network (WiFi) for device updates.
• Pinpad Health
  • Diagnostics page now provides pinpad detail when clicking on EMV Device icon, to aid in trouble-shooting device setup.
  • Analytics report now available on history/status of pinpad updates, across the venue/vendor.

Integrations

• Compact Mode - Added support for checks functionality; an AX user can now create, transfer, proxy, or combine checks as well as make tip adjustments on mobile devices.
• Offline Stored Value - The following Stored Value payment methods can be utilized in Offline Mode: Vantiv, Fortress, LAVA, & Givex.
• Camera Barcode Reader - Device camera now capable of scanning barcodes for promos.

Limitations

• Tips and Fees are not refundable, unless using a custom manual item added as non-receipted refund to order.
• Use of traditional “Freedompay Direct” gateway is no longer supported, and will block use of credit tender. Account must use the “Freedompay SDK” gateway configuration.
• Use of incompatible pinpads - with incorrect firmware or communications mode or unsupported mode, AX will not allow devices to be connected. Payment will result in “unable to connect” to pinpad.
• ISMP4 scanning requires the user to select BARCODE method on the POS. This works for payments, but not for item lookup, at this time.
• Compact Mode does not support coursing nor seating functionality for table service. Tip-at-charge is not currently supported but will be in a subsequent release.

Fixes

• Freedompay ISMP4 Payments - disconnect from POS has been corrected.
  
• Elavon / Canada Payments - updated firmware allows correct handling of Interac Debit for check management workflows.
  
• IPP Pinpad Updates - resolved some instability in the device update process.
  
• Elavon Payments - removal of tip or items does not block adding further items or tip to cart.
  
• Elavon Payments - update firmware allows correct identification of card brand when using contactless payment method.
  
• Skidata - Fixed issue with Skidata payments resulting in negative balance on AX.
  

Android Activate X v15.0.0 

Release Date: December 11, 2020

Enhancements

Credit Payments & Hardware

• Card Present payments are accepted in Canada on Freedompay and Elavon.  This includes support for Interac Debit cards.  These cards can be used for sale and custom-refund actions only - they cannot open check or tip, due to industry rules for use of Debit-only cards.
• Gift & RFID tenders can be read using Elavon pinpads.
• ActivateX prompts the user to select a desired method of scanning, between Barcode, Card, RFID, or (future) VAS.  ISMP4 pinpads are able to scan barcodes using this method.
• Automatic update of Ingenico IPP pinpads is supported, from the Diagnostics page, to allow Activate to upgrade the pinpad for use with “Freeway SDK” gateway, when it was previously using “Freeway” (direct) workflow.
• Elavon pinpads can now be connected with USB cable only, and no longer require a COM-box or splitter cable for ethernet connection.  However, a download of a usb-only patch for the pinpad Simplify application is necessary for this feature.

Performance

• ActivateX was updated to run correctly in ELO v1 devices, including AIO units. Most noticeable improvements relate to memory usage (reducing crashes) and device interface (mitigating connectivity issues).

Kitchen Interfaces

• ActivateX is now certified to operate with QSR Automation kitchen systems, covering both Quick Service and Table Service modes.
• This release supports the KDS iOS update (v4.4.0), set for this month.

Integrations

• Compact Mode: support for checks display and functionality.
• Compact Mode: support for All Order and individual Order views and functionality.
• Atrium: Offline transactions now supported.
• Updated error messages for stored value to be more user friendly.
• Suites: Now displays default payment method set for PAR Restock.
• PAR Restock is now supported in AX.
• Camera Scanner: Item UPC/barcodes can be scanned to add an item to cart.
• Split Checks: An item can now be split across multiple checks.
• Receipts translated into French based on cardholder preference.

Fixes

• Lane/3000 debit cards were processed with PIN, but were not captured to the gateway, using Elavon on v14.1.1 - this no longer occurs.
• Entry of a credit card with PIN caused no tip or signature line to show on receipt.  Tip and signature are now shown, if they are enabled on the account.
• Refund of order which used a credit tender for split payment was not correctly processed, using Elavon on v14.2.0 - this no longer occurs.
• Users are no longer able to add/edit items to partially paid orders in the Pending Closed tab.
• Modifiers now appear correctly in the ActivateX cart (for both orders and refunds). This included additional fixes for Global Modifiers and Instructions issues.
• Fixed Force Close and Split checks issues.
• Fixed issues with Vantiv giftcard transactions, reloading stored value, and tipping.
• Adjusted Camera Scanner to display correctly in Compact Mode.

Android Activate X v14.2.0

Release Date: October 16, 2020

Enhancements

Camera Barcode Reader

• The Camera Barcode Reader now reads receipt barcodes for returns.

Suites

• Suites Preorders can be downloaded to AX for a Terminal User with the correct permissions. The preorders are converted to checks in AX. 
• A new Suites Check can be created in AX 
• Custom Tenders can be used to pay for Suites Checks.

Discounts

• During a hybrid transaction where a user has recalled an order that has discounts applied and is purchasing sellable items, users can now apply the same discount that has been previously applied to the refunded items to the sellable items within the hybrid transaction

Declined Orders

• If an order payment is declined users now have the ability replay the transaction and try to charge the payment on file related to the order or the user can remove the failed payment and apply a new tender to the order

Limitations

• Gift cards are not yet supported with Elavon pin pads.  A generic “error” is displayed if a GIFT card is attempted to swipe on an Elavon pin pad.  The on-board mag-stripe reader should be used, for cards which are not credit/debit cards, for Elavon.
• Debit-only cards are not currently supported.  Cards must be dual-mode (can be run as credit or debit).

Fixes

• Manager override if enabled now prompts when cashiers try to void an item that has been submitted to a check 
• A prompt now appears when a user tries to manually enter or scan in Skidata credentials.
• Swiping valid Employee/Manager cards on the login screen logs you into the terminal 
• Thank you screen is no longer scrollable on the Samsung Galaxy Active Tab 2
• Negative Order IDs no longer appear on the all orders screen 
• The network status icon now updates to red when there is a loss in network connectivity
• Resolved issue of recalling a completed order to perform a receipted refund
• Taxes are no longer being added to 'Sales' column in Local Totals within Finalize Day 
• Tip is calculated as part of Grand Total in Local Totals tab of Finalize Day
• Pill message now disappears from bottom of screen when attempting to decrease the quantity of an item that is already at a quantity of one
• Refunded orders correctly display within the All Orders screen 
• Email/Text receipt totals now include the tip information
• Tip status is no longer pending in Connect when orders are closed to cash
• Sub Vendors are now receiving orders when Local Mode KDS communication is enabled and set to Fire on Total and Checks are disabled
• Voided items now update on the KDS correctly when Local Mods KDS communication is enabled and set to Fire on Total and Checks are disabled 
• Users are now able to complete a transaction using the digital signature flow  by flipping the screen over so the guest can sign
• When refunding a Vantiv card the system no longer displays a prompt to swipe or enter Vantiv card info for refund.
• Checks split successfully without disappearing from the screen
• Resolved order routing issue when Local Mode communication is enabled and set to Fire on Payment and the user is performing a  quick checkout 
• Orders can now be recalled on Activate X When completing an order via OAPI 
• Generic gift card and Atrium integration tenders no longer appear as a tender on the payments screen when they are not configured
• Users are able to enter a GiveX Number manually during the checkout process 
• After the user splits a check, the two checks with the same table number now appear correctly  in the checks tab and no longer displays an error message. 
• Checks paid with automatically close and are no longer going to Pending Closed with No Tip checks tab
• When two checks are combined, user are able to reprint a receipt 
• Custom Tender transactions no longer fail to process on Elo v2 terminals and Samsung Active2 tablets
• GiveX transactions no longer fail to process when being used as a tender 
• When a user adds items to a check the  confirmation message now correctly displayed at the bottom of the screen
• Assigned Order Types no longer are displayed twice within the order details 
• Order types are correctly displayed when assigned to a vendor 
• If Require Guest Name on a check is disabled the system is no longer prompting the user to enter a guests name 
• The employee login screen is no longer scrollable when using a Samsung Galaxy Active Tab 2 in a WiCase.
• Hand keyed notes and modifiers are no longer being sent to the kitchen without a parent item when the parent item course number is changed
• When a check is split by item it no longer requires a guest count for the new split check.. The guest count is copied from the parent check.
• The remaining Tip Adjustment timer appears on checks that are in the pending closed status 
• Cloned Discounts correctly appear within Activate
• Receipted return of a modifier to another location correctly displays receipt information
• Resolved Support Code UI display issue within Diagnostics 
• Attempting to complete a transaction with a priced modifier no longer results in the error prompt
• Quantities of modifiers are recorded correctly during checkout
• Only one non-combinable discount is applied to the transaction based on Priority.
• Resolved modifier price display issue. 
• Item discounts are no longer showing up as Order level discounts once the discount is applied
• Resolved BOGO Discounts not always being applied to eligible items in the cart 
• Promotional items are no longer deleting items from the cart.
• Global modifiers no longer disappear after deselecting a nested modifier
• The original price and the adjusted price are both displayed during purchase and refund
• Pax scrolling receipts are now showing Entitlement details properly
• Receipt Subtotal amounts are calculating correctly when discounts are applied
• Users are prompted for a manager PIN, when the setting is enabled, and can reassign a cash drawer after it has been unassigned.
• Users are able to log into a vendor using cached login credentials
• Offline transaction that has a valid payment will successfully process once the terminal regains network connectivity
• Login is no longer taking a long period of time on v1 Elo devices
• If a transaction is refunded then a change line is no longer printed on the refund receipt 
• CC Manual entry screen no longer appears on 10" ELO V2 
• The card type, last 4 digits, and amount spent on the CC only take one line of text on the receipt and no longer wraps to a second line
• The Item Set header price is accurate and lists the same price as the footer, cart, and receipt
• Error message now appears to signify that cash drawer is not available for assignment if it has already been assigned to a different employee account
• Auto-printed Vouchers, both guest and merchant copies, include a tip, total, and signature lines
• Users have the ability to perform Cash Start action on an unassigned cash drawer
• Resolved issue of modifiers not being displayed when trying to associate a modifier to a parent item
• Updated UI so that when the guest count field is selected it is highlighted in red 
• No longer a latency when printing receipts in AX on ELO iSeries V1 10" Tablet
• Assign Cash Drawer button now displays the name of the employee account to whom the cash drawer is assigned to
• Managers can open cash drawer that was assigned to other employee
• GiveX payment tender is consistently available when configured during checkout 
• Item Set price displayed in the column header is calculating correctly
• Applied discounts print correctly on receipts 
• Orders with the same local order ID can be refunded
• Login spinner no longer freeze when trying to log into a vendor running on ELO v1 terminal 
• Eliminated “Unknown pattern character X” error during login on an ELO iSeries V1 10”
• Credit cards entered manually while POS is offline are now processing correctly after connection is restored.
• Items can be removed from cart, and check can be cancelled, while the POS is offline.
• Eliminated extra “processing.. Please wait” prompt prior to card insert/swipe/tap prompt when using Elavon gateway and device.
• Tip can be added using a credit card presented with ApplePay wallet.
• Credit Authorization is adjusted correctly when tip is added or removed when using Elavon gateway and device.
• Payment which was made with the original tender used to open the check can be removed from cart.
• Cart will correctly reflect activity from Mastercard Debit tender when using Elavon gateway and device.

 

Android Activate X v14.1.1

Release Date: September 14, 2020

Enhancements

• Offline (store-and-forward) support has been added to Elavon credit payment workflow, for checks and tips.

Limitations

• Gift cards are not yet supported with Elavon pin pads.  A generic “error” is displayed if a GIFT card is attempted to swipe on an Elavon pin pad.  The on-board mag-stripe reader should be used, for cards which are not credit/debit cards, for Elavon.
• A previously authorized card is not adjusted for the new balance on a check, during the first Submit after the check is opened.  However, all subsequent Submit will adjust the card for the increased balance.
• Debit-only cards are not currently supported.  Cards must be dual-mode (can be run as credit or debit).
• Ingenico pin pads, when using Elavon or FreewaySDK gateway, are required to be in USB-CDC mode.  USB-HID is not supported.
• Ingenico pin pads must be USB-connected to the POS register.  Ethernet/IP, Wireless, or Bluetooth connections are not supported.

Fixes

• Apple Pay can be used to close a check, both with and without tip.
• Ingenico pin pad will prompt for the card to be scanned, when replacing the current credit card used to open the check.
• Check opened with an empty cart and a credit card can be cancelled, for both Freedompay and Elavon.
• Industry data for order SKU, quantity, and amount are properly populated for Elavon transactions, preventing potential transaction downgrade.
• Eliminated potential mismatch of customer code submitted for Elavon processing, preventing potential decline.
• Corrected for offline adjust and capture which may have been skipped for recovery if one or more adjust attempts were declined.
• Users are now able able to launch ActivateX application from Elo revB

 

Android Activate X v14.1.0

Release Date: September 3, 2020

Enhancements

General

• When unable to reach Connect, if offline mode is enabled, then the payments may still process.  These orders will appear briefly in the “Sync/Declined” tab until Activate is able to sync them to Connect.
• Payments which require a credit card (such as a sale, open check, or custom refund) will enforce the offline limit, if the Elavon pin pad is unable to connect to the credit gateway.
• Checks can now be opened with an empty cart, when using FreedomPay gateway, both online and while POS is offline.
• Move/5000 has been added to the supported devices for using Freedompay gateway.

Limitations

• Gift cards are not yet supported with Elavon pin pads.  Generic “error” is displayed if a GIFT card is attempted to swipe on an Elavon pin pad.  On-board mag-stripe readers should be used for cards which are not credit/debit cards, for Elavon.
• Elavon workflow currently shows an error when cancelling a check that was opened with an empty cart.  Work-around is to add items to cart before opening a check, or add a sample item and submit, before closing the check.
• If the payment amount is over the offline-limit, but Activate believes that the network is healthy, the message “Processing” will appear briefly on the pinpad BEFORE the prompt for swipe/dip/tap, while we verify that the Pinpad is healthy and online. 
  • There is no work-around needed, as this is normal operation, to ensure that if the pin pad itself is offline, we can enforce the offline-limit.
• Debit-only cards are not currently supported.  Cards must be dual-mode (can run as credit/debit).
• Ingenico pin pads are required to be in USB-CDC mode.  USB-HID is not supported.
• Ingenico pin pads must be USB-connected to the POS register.  Ethernet/network, Wireless, or Bluetooth connections are not supported.

Fixes

• Declined transactions when using Elavon are now properly printing declined credit card receipts.
• Message was clarified to indicate whether the payment was successful, for any order which fails to sync to Connect back-of-house.
• Elavon will correctly process prepaid credit cards.
• Offline limits are respected for both Freedompay and Elavon credit payments.
• Failure no longer occurs when cancelling a check that was opened using a credit card through Elavon with an empty cart.
• Eliminated the unnecessary error message shown after running a refund offline.  Refund order continues with offline flow - the refund payment is replayed to the gateway when connection is restored, and Connect is updated with payment status on the order.
• Payments which were accepted while offline (under the offline limit) are replayed to the gateway for approval, and automatically synced to Connect to show correct payment status on the order. 
  • Previously, they were only syncing to Connect if the Appetize user requested this manually.
• Appropriate message is displayed if a payment is attempted without a connected Elavon pin pad, for Elavon vendors.
• Payments accepted while offline are automatically processed and synced to Connect, when the POS register connection is restored.
• Changing Item Level Discount to Order Level Discount would show on Activate but would not work properly as a discount.
• Submit and Checkout buttons are no longer changing to Close Check and Add Tip dring offline transactions.
• When inputting text on CFD the text is longer being capitalized on keyboard when the backspace button is inputted.
• Manual CC Entry is no longer being displayed in the background when processing Credit Card.
• Item quantity icon in All Orders Order Details page has been updated.
• Guest Count no longer displays a null value.
• Adjusted modifiers display organization for printed receipts generated from AIOv2.
• Fire on Total - Breakout and delete item results displays the correct quantity in the kitchen display system.
• Users are able to submit checks in training mode.
• Order ID now prints on the KDS Chit in Offline Mode Local Communication.
• Receipt are no long printing repeating items related to seats for the number of courses present.
• Receipts no longer display the tip information if a tip has been removed.
• Notes are now being sent to the KDS.
• Activate no longer crashes when editing check details on combined check.
• Users are able to add a new check to a table when a check already exists based on the table check threshold.
• Updated Age Verification Message.
• AiO Paypoint V2  CFD shows the total amount of the refund just completed while the ‘THANKS!’ screen is still active.
• Discounts are now  listed in the order details in Connect and the difference between the SubTotal and the Grand Total represents the discounted amount.
• Item-quantity of modifiers are now recorded correctly in the sale in order to balance the sale record.
• Modifiers price related to a parent item are now factored into the standard discount calculation and do not show an incorrect subtotal.
• If Package Plan tender is enabled it is now displayed as the first tender option on the payment screen.
• Breakout items with different prices no longer merge to a single price on the tenders screen.
• Resolved issue of cash tender not being displayed on the payments screen during the non-receipted refund flow.
• The prompt “Please close the cash drawer” only appears when the cash drawer is open.
• Resolved issue of users not being able to log into production accounts.
• Users are able to navigate to the menu item grid from the modifier page view.
• Additional Modifiers page is no longer displaying a blank page and is correctly displaying the assigned modifiers.
• Resolved  latency issue when typing in an employe pin to log into a terminal.
• When a user navigates into the modifier selection page and adds items to the cart the system will navigate the user back to the last POS Category selected on the main screen.
• Resolved checkout issue when paying with Vantiv gift cards .

 

Android Activate X v13.3.0/14.0.0

Release Date: August 12, 2020

Enhancements

General

• Check Sync
  • Check Sync error message enhanced to inform users that checks can be accessed on the original terminal it was created on.
• Payments
  • From the All Orders page users have the ability to resync orders within the Sync/Decline tab that have failed to sync with Connect or retry the declined stored payment related to the declined transaction.
  • Cash transactions default to the closed payment state after the transaction is completed.
• Check Management
  • Servers now have the ability to apply a partial payment to a check and tender out the remaining balance at a later time.
  • Cashiers can now look up closed orders generated outside of the terminal to view order details and perform refunds.
  • System Administrators can now configure Vendors to automatically close open checks based on the Vendor’s Open Hours. Activate will close all open/pending checks once the closing time configured has been reached. All checks are forced closed, and will be tendered to a designated customer tender.
  • System administrators can now configure a Tip Adjustment Timer that controls the period where servers can adjust their tips after entry. The order remains in the pending closed state until the timer is up.
  • Servers utilizing checks with the dynamic order mode of fire on total can quickly reorder items that have already been submitted to a check by launching into Reorder Mode and choosing to reorder all the latest submitted items, individual submitted items, or reorder by course if coursing is enabled.
• Advanced Modifiers
  • Advanced Modifiers stability and architecture improvements.
  • Enhanced logging and ability to capture Advanced Modifier GRPC logs from Diagnostic Screen.
  • Additional Modifiers and Instruction UI Enhancements.
  • Ability to assign product sales channels to item sets in order to display variations of modifiers between products.
    • Ex. Display a modifier within ActivateX vs. Interact.
  • Additional configuration added to Item Sets, allowing users to select how Default modifiers are treated in Activate (Default Mode setting):
    • Show Selections - Activate shows active defaults (and additional selections)
    • Show Adjustments -  Activate does not show active defaults, but shows additional selections (and de-selected defaults with a NO prefix
  • Ability to add notes to individual modifiers.
  • In Item Set configuration users can now assign a maximum qty related to the modifiers assigned to the item set.
• Customer Facing Display (CFD)
  • Introduced the ability for customers to add a tip from the Customer Facing Device.
• Inventory
  • Inventory Countdown compatible with AX.

Limitations

• Debit-only cards are not currently supported. Cards must be dual-mode (can run as credit/debit).
• Pinpads are required to be in USB-CDC mode. USB-HID is not supported.

Fixes

• Unable to submit credit card information when Credit card field is set to required in AX.
• Some text is cut off in Finalize Day on Samsung Active Tab 2.
• Message not displayed when entering Finalize Day with open checks.
• Cancel check manager override flag in Connect not being respected on Activate.
• Emailed local totals data does not match printed local totals from terminal on Activate.
• Ship all feature does not appear in user actions when shipping is enabled in vendor role.
• Sort Order not respected when applied in Item Sets.
• Applying mods to an already submitted item with mods causes the total to only reflect the newly submitted mods.
•  New modifiers aren’t saved after submit when adding new item to the check.
• Unable to submit new modifier to previously created check when adding it from item’s flyout 
• Pin screen delay to black screen when logging in.
• Selecting return button from All Orders results in slow load time of return screen. 
• AX login on ELOv1 is taking 3.5x longer than on ELOv2.
• Login spinner seems to freeze at times when running on ELO v1 .
• Considerable slowness when adding items to the cart when using AX on ELOv1.
• Long delay in displaying items on the main screen after a checkout.
• AX on ELO v1 freezes the app when using a cached login.
• The next button is cut off when Coupon Code is selected as the tender for a transaction.
• User not able to SetTerminalID on Diagnostics page.
• Restaurant Mode - AX crashes when creating a new check.
• Searching by scan does not add item to Cart. 
• Manager prompt numbers are bigger than usual. 
• The 2.0 release of Activate will not install on top of the 1.9 release. Error "App not installed" is displayed when attempting the install. 
• Unable to Swipe GiveX Card to complete transaction. 
• Average tip % is displayed with a dollar sign in Finalize Day.
• Maximum quantity for transaction" message varies/ is missing information depending on how user increases item quantity over max item quantity threshold.
• Training mode cannot be accessed after cancelling a receipted refund.
• Split checks don't sync automatically, allowing the second server to operate on non-existing pre-split check.
• An AutoApply fee appears when was not applied on refund mode.
• Pill messages do not fade away when selecting an action multiple times in Cash Management on Android. 
• When toggling between Item Types - only 'ALL' shows items and the ALL type is not listed first. 
• Pop-up modals appear cut off when viewed on some devices.
• Orders don't move from Pending/ Closed tab to Closed tab after finalizing order in All Orders.
• Age restricted warning not observed. 
• Order ID printed as offline. 
• CFD does not display Thank You screen options when checkout is complete.
• Incorrect Check number format displayed when pager number=yes. 
• Activate does not respect blind_count flag. 
• Fixed issue with application crashing from all order screen. 
• The "Please Close the Cash Drawer" prompt fails to appear when the Cash Drawer is opened.
• The keyboard fails to minimize after entering an e-mail or phone number when using an ELO Tablet V2 running Android 8.1.0.
• Performing an exchange in QSR locations is not prompting for order details. 
• Blank page appears after tapping green dollar sign in Pending Closed tab of All orders. 
• Credit card vouchers for refunds show a positive $ amount instead of negative.
• Some menu items are being counted twice under all items sold in local totals.
• Tapping back from the tender screen after submitting a payment stores payment
• Fire on total - deleting items after checkout gives no reaction from KDS
• Fire on next - Added items to cart not fires in KDS
• Unable to select a specific item from order to add to cart by scanning that items barcode during receipted returns
• Ability to Quick CheckOut When 'Check Queue' is enabled
• Suppress "You saved $0" message at bottom of itemized receipt when no value is saved in transaction
• Appetize Logo displayed on splash screen when manually refreshing Activate
• Item does not show up on menu and can only be found via search in ActivateX
• Although replaced by Custom Tenders, House Account can still be added to Payment screen
• Reason for return" pop-up is displayed when tapping on "Return All" button for an already refunded item
• An incorrect price appears on the receipt when tendering an item with a modifier that has the Modifier Price Override turned on.
• Required Wizard Steps do not fire on AX
• When selecting multiple of same item name in TS Split Check, items are deselecting each other.
• User is able to open tab by name or open tab by card - regardless if permission set is enabled or not
• Refunding rounded transactions results in incorrect total
• Tax exempt refunds require user to refund tax
• Tip amount not displayed while accessing a check from All Orders -> Pending closed tab
• Selecting "Back" arrow from an Order Return loads a Return page with no items
• Inclusive tax is shown incorrectly on connect
• Inventory - no distinction between loaded value or input
• Layout fields displayed on Editing check details even though venue does now have layout
• Manual credit card submission not responsive
• Discounts not calculating or displaying correctly in AX Cart - when utilizing Bundled Discount w/ Price Adjustments On
• Unable to retrieved receipted return check when the same allowable modifier is added to a modifier and to the parent item
• Refund amount is more than the sale amount when break out is performed on an item with priced modifier
• Manual Refund with Rewards Card throws error message when printing receipt
• Error message appears when doing non-receipted refund of modifier item
• The pax device does not show the correct discount amount on multiple quantity priced modifiers
• Sporadic login issues with known good employee account-Clearing Cache will solve issue
• All POS Categories are not being displayed in the Additional modifiers
• Adding an additional modifier does not respect Max quantity of the item set column

Android Activate X v13.0.2 

Release Date: June 15, 2020

Enhancements

General

• Credit tender now supports use of the Elavon gateway for credit card processing, with an attached Tetra model pinpad.
• Offline credit payments are available with the Elavon gateway for retail scenarios.

Limitations

• Offline credit payments are not yet available with the Elavon gateway for check and tip scenarios.
• Debit-only cards are not currently supported. Cards must be dual-mode (can run as credit/debit).
• Pinpads are required to be in USB-CDC mode. USB-HID is not supported.

Fixes

• Fixed UI issue with tender selected for payment not being highlighted
• Addressed issue with Cached Login not allowing users to login with stored vendor credentials
• Updated incorrect formatting of modifiers on printed receipts
• Resolved issue with orders with rounded down totals not being able to complete a transaction
• Custom tender transactions no longer appear in pending/closed when "Allow Tips" flag is set to inactive.

Android Activate X v13.0.1

Release Date: June 15, 2020

Enhancements

General

• Core UI is a new streamlined user interface that can be leveraged across all operational environments (Retail, Quick Service, Table Service, Drive-Thru). No need to define POS Modes or install separate applications 
• Terminal Roles now replace ‘Shared’ Employee Roles and POS Modes, allowing for more intuitive configuration per terminal based on feature flags found within terminal role settings
• Enhanced manager override and security settings.
• POS Categories allow users to group items within a multi-level nested hierarchy. Users are no longer restricted to three levels of Category Groups. 
• Enhanced Refunds/Returns/Exchanges:
  • Refunded transactions now post as a unique line item (ledger style).
  • Users are able to perform a receipted refund by looking up a transaction from a receipt.
  • Ability to perform a non-receipted refund by adding items to cart to refund in a freeform fashion. 
  • Users are able to refund items and purchase items in a single transaction with Hybrid Checkout.
• Favorite Items and Favorite Groups allow users to group favorited items to display at the top of the menu grid for quick access to common items that are frequently purchased.
• Users can define operational Order Types, associate them to orders, and pass them to the KDS to provide greater context to how an order should be prepared.
  • Ex To Go, In-Store, For Here, Mobile, Call-In, Catering (Compatible with KDS 4.0)
• Day Parts - Users have the ability to assign Day Part scheduling to price levels. This will allow price levels to adjust based on a set time and then return to their default price level once the time period has ended within Activate.
  • Ex Breakfast Pricing vs Lunch Pricing vs Dinner Pricing
• User Actions - Ability to launch external applications within Activate.
  • Ex. Time Clock Systems, Web Pages. Gift Card, and Loyalty Integrations
• Shipping  - Users have the ability to define items as shippable and the application will calculate a shipping rate based on a shipping cost table within Connect.
• New Discounts Module replaces legacy Discounts and allows users to configure multiple discount templates. 
  • Discount Templates:
    • Buy One Item, Get 1 Free - Buy one Hat, Get another Hat for free!
    • Buy Items for $Y (Bundling) - Buy a gift pack that includes items a,b,c for $100
    • Buy Items for $Y (Bundling - Defined Pricing) - Buy a gift pack that includes items a,b,c for a specifically defined amount per each item
    • Buy Qty X on Item(s), Get Y Off Transaction - Buy 3 T-Shirts, Get 10% off your total transaction!
    • Buy Qty X for $Y - Buy 2 Jerseys, for $20.00!
    • Buy Qty X, Get Y Item for Z Off -Buy 1 Jacket, Get a matching Jersey for 20% off!
    • Spend $X on Transaction, Get Y Off Transaction - Spend $100, Get 10% off the Transaction!
    • Spend $X on Items(s), Get Y Off Transaction -Spend $40 on Jerseys, Get $5.00 off the Transaction!
    • Standard Discount - Percentage/Dollar Amount/Custom Amount - 20% Off for Military Personnel 

Hardware

• Added support of the FreedomPay Tetra devices