How to Refund Orders in Connect

Refunding an Order in Connect

1. Login to Connect and click on 'Orders' on the left side menu.  
2. Search for a specific order by changing the date/time range and searching for it by Name or Order ID. 
3. Once you find the correct order, click on it and a pop-up with the order's details will appear.
4. Click on 'Custom Refund' or 'Full Payment Refund' for the refund to begin processing. A pop up will ask you to confirm the refund as a precaution to avoid accidentally refunding a valid order.   
5. Once you've completed the refund, it will appear as so in Connect:

   Custom Refund 1. When selecting the custom refund option the UI will prompt you to enter in the amount that you would like to refund. Once you have entered in the amount select "OK". You will then be prompted to confirm the refund amount. 



2. After clicking "OK" you will then need to select the "Refund Reason" and click save.  How to Refund an Item

1. Login to Connect and click on 'Orders' on the left side menu. 
2. Search for a specific order by changing the date/time range and searching for it by Name or Order ID. 
3. Once you find the correct order, click on it and a pop-up with the order's details will appear.
4. Select the 'Item Refund' button located to the right of each item on the order.
5. Enter the quantity and confirm the refund of the item. 
6. Enter a Reason for the refund if needed. 
7. A pop up will ask you to confirm the refund as a precaution to avoid accidentally refunding a valid order.  
8. The item will now show as Refunded on the order details. 

Things to Note: 

• Depending on the bank, a refund can take up to 5-7 business days to process. 
• Refunds can also be processed through the Activate and KDS app: 
  • To issue a refund in Activate, go here. 
  • To issue a refund in a KDS, go here.