Appetize Customer Support
The Support team is available 24 hours, 7 days a week, for 365 days of the year. The Client will have access to phone, email, and chat support delivered by 100% US-based specialists that are knowledgeable and courteous.
- 24-hour phone support
- Emails will automatically create support tickets
- Chat will allow clients to easily connect with technicians from within Appetize Connect
The Client will have access to a robust Knowledge Base that’s always accessible and searchable. Articles are monitored and updated as necessary to ensure the Client has the most up to date information and resources available.
- Appetize Knowledge Base URL: support.appetize.com
- Search for KB articles directly from the CMS
- Navigate to the HELP link within Connect
- Search for the help topic
- Click the link for the desired article and helpful KB with step by step images & instructions at your service.
If the Client is unable to resolve their issue with the Knowledge Base, the Client can then submit an Email Support ticket using the 'Submit a request' link.
Select Ticket Submit Form
Complete the form to generate an Email Support ticket for review by the Appetize Support Analysts
Phone & Email Support
Email - firstname.lastname@example.org
- 24x7 Support Coverage
- Emails automatically create support tickets
Phone - (877) 559-4225
- Analysts based in the US
- Highly trained operations specialists
- Courteous & Knowledgeable
The chat feature will allow clients to easily connect with technicians from within Appetize Connect using their PC or mobile device.
- Once you’re logged into Connect; click the black 'Support' widget
- Select your topic of discussion
- A Support Analyst will assist with your questions.
- The chat widget is available on Desktop and Mobile browsers