SpotOn Enterprise Customer Support
The Support team is available 24 hours, 7 days a week, for 365 days of the year. The Client will have access to phone, email, and chat support delivered by 100% US-based specialists that are knowledgeable and courteous.
- 24-hour phone support
- Emails will automatically create support tickets
- Chat will allow clients to easily connect with technicians from within Appetize Connect
Knowledge Base
The Client will have access to a robust Knowledge Base that’s always accessible and searchable. Articles are monitored and updated as necessary to ensure the Client has the most up to date information and resources available.
- Appetize Knowledge Base URL: support.appetize.com
- Search for KB articles directly from the CMS knowledge//support widget
- Navigate to the HELP link within Connect
- Search for the help topic
- Click the link for the desired article and helpful KB with step by step images & instructions at your service.
Submit Support Ticket
If the Client is unable to resolve their issue with the Knowledge Base, the Client can then submit an Email Support ticket using the 'Submit a request' link.
Select Ticket Submit Form
Complete the form to generate an Email Support ticket for review by the SpotOn Enterprise Support Analysts
Phone & Email Support
Email - enterprisesupport@spoton.com
- 24x7 Support Coverage
- Emails automatically create support tickets
Phone - (877) 559-4225
- Analysts based in the US
- Highly trained operations specialists
- Courteous & Knowledgeable
Chat Support
The chat feature will allow clients to easily connect with technicians from within Appetize Connect using their PC or mobile device.
- Once you’re logged into Connect; click the black 'Support' widget
- Select your topic of discussion
- A Support Analyst will assist with your questions.
- The chat widget is available on Desktop and Mobile browsers
