Suites - Processing PreOrders to access in Activate

A PreOrder must be processed prior to the event to convert it to a tab/check to access in Activate. 

Note:

• A Suite Attendant must be assigned prior to processing. 
• If the order was opened with a Credit Card attached, it must also be preauthorized before following the steps below. 

Process a single PreOrder

1. In Connect, click Suites
2. Select PreOrders from the collapsed menu
3. Select the order that needs to be processed. 
4. Verify it has a Suite Attendant assigned and is PreAuthorized if there is a credit card attached. 
   
   
   
   
5. Select the 'Process' button.
6. A confirmation modal will display, click ​'Process'​ to proceed.
   
   
   
   
7. When complete, the status of the order status will update to IN_PROCESS.
   
   
   
   
8. When the employee logs into Activate the PreOrder will sync and be available in the Check menu.

Process multiple PreOrders

1. In Connect, click Suites
2. Select PreOrders from the collapsed menu
3. Verify all PreOrders have a Suite Attendant assigned and are PreAuthorized if needed. 
4. Select a single order, multiple orders or use the select all box to choose the current page of orders.
   
   
   
   
5. Once the PreOrders are selected, click the 'Bulk Actions' dropdown menu and then ‘Process.’ 
6. A confirmation modal will display, click ​OK​ to proceed.
   
   
7. When complete, the status of the orders will update to IN_PROCESS.
8. When the employee logs into Activate the PreOrder will sync and be available in the Check menu.