KDS 4.10.0
Date: July 15, 2022

Enhancements:

• This version of KDS iOS is compatible with iOS 15. It can be used in fresh installs on devices running iOS 15, and it can also be used in existing devices - customers need to update the OS first then update the KDS application.

• This release improves the Order Status Board (OSB) functionality, expanding customers’ ability to control the content on the screen. The Kitchen tab on Vendors now offers 4 additional flags (when OSB is enabled on the Venue and active on the Vendor):

• Completed Section Name - allows customers to define the text that OSB displays for that section.

• Default: READY FOR PICKUP

• In Progress Section Name - allows customers to define the text that OSB displays for that section.

• Default: PREPARING

• Customer Name Format - allows customers to select how customer names will appear on each order.

• Full Name

• First Name, Last Initial

• Layout - controls what sections OSB displays on the screen.

• Show both sections  - OSB has both Preparing and Completed sections

• Only Show Completed section

• KDS iOS now offers support to the Item Details flag (configured in the Kitchen tab of each Vendor).

• When this flag is enabled, KDS will:

• Display the Kitchen Name of each item (as configured in Connect).

• Allow users to tap on items in the Order Details popup, displaying the Item Details popup (with the large item image and description).

• When this flag is disabled, KDS will:

• Display each item with the Item Name (instead of the Kitchen Name, as configured in Connect).

• Prevent users from tapping on items in the Order Details popup. In this scenario, the Item Details popup is no longer accessible.

Defects:

• With this release, KDS no longer prints blank chits (or duplicate chits for combined checks).

• This release resolves multiple crashes.

Known Issues:

• Items only appear in KDS with the Kitchen Name when the orders are submitted directly to the KDS. Items from Orders coming from Connect (like Interact Web and OAPI) will appear with the Item Name. This issue will be resolved by a Connect update (and a subsequent KDS release).

• When showing orders from Interact X (and configured with at least one subvendor printer), KDS iOS prints duplicate chits. This issue will be resolved by an Interact X update.

Limitations:

• Connect is still implementing full support for the New Modifiers format, forcing KDS to display order content similar to our Legacy Modifiers (with only one level of Modifiers under each Parent Item).

• Connect currently has a timeout/performance issue when delivering high volumes of orders to KDS. Locations that regularly have high order volumes should adjust the new Fetch Cycle setting to mitigate the problem until the Connect performance is restored.

• Connect also has a timeout/performance issue when delivering high volumes of items to KDS. Locations that do not require images on the Order Details popup should set the new Item Details setting to No (Vendor > Kitchen).

• Hold and Fire functionality only works at the Subvendor level with printers.

• Subvendor logins can only contain one Subvendor.

• When running with Subvendors, customers must have their KDS Completion Mode set to Master Bump - this is due to recent limitations implemented in Connect 11.8.

• Without this setting, KDS orders move back (from Completed to Pending) when an order is updated in other KDS devices.

• Currently Interact X 1.17 and 1.18 cannot send orders correctly to KDS on Dual mode.

KDS 4.9.0

Date: November 2, 2021

Enhancements:

• This version of KDS iOS is compatible with iOS 15. It can be used in fresh installs on devices running iOS 15, and it can also be used in existing devices - customers need to update the OS first then update the KDS application.
• The functionality around Date Filter on KDS was enhanced to cover some of the original gaps in this feature. Here are the details for the new behavior…
• Initial log resets the filter to Today.
• Automated Date Rollover (based on Venue settings) resets the filter to Today.
• If the user logs in prior to the Day Start, the filter is set FROM [now] TO Day Start +24h.
• If the user logs in after the Day Start, the filter is set FROM Venue Day Start TO Day Start +24h.
• This version offers the ability to define which orders will be retrieved on the device, based on the new Fetch Cycle flag that is now available in the Settings screen. 
  • Open Hours (default)
  • 60 min
  • 90 min
  • 120 min
  • If the user changes the date picker to previous dates, Fetch Cycle is automatically returned to Open Hours.
  • Returning the date picker to Today should re-enable the flag and adjust the call to Connect.
• This flag was designed for use in high-volume locations (e.g. that receive 10,000+ orders per day). We have seen limitations in Connect in those scenarios - see Limitations below for more information.
• The flag affects both Pending and Completed orders.
• The setting offers these values…
• Open Hours is what we had until now. The other values adjust the KDS order retrieval from Connect (for the current business day) to only those submitted over the last n minutes.
• Note that this only affects KDS when the Date Picker is set to Today…
• KDS iOS now allows the user to Submit/Upload Embrace Session Logs without requiring a restart. When the user taps the new End Current Logging Session button on the Settings screen, KDS displays a confirmation dialog for the user.

Fixes

• The OSB screen now displays correctly.
• KDS once again shows and prints items on Sub-vendor orders, following their Connect assignment.

Limitations:

• Connect is still implementing full support for the New Modifiers format, forcing KDS to display order content similar to our Legacy Modifiers (with only one level of Modifiers under each Parent Item).
• Connect currently has a timeout/performance issue when delivering high volumes of orders to KDS. Locations that regularly have high order volumes should utilize the new Fetch Cycle setting to mitigate the problem until the Connect performance is restored.
• Hold and Fire functionality only works at the Subvendor level with printers.
• Subvendor logins can only contain one Subvendor.
• When running with Subvendors, customers must have their KDS Completion Mode set to Master Bump - this is due to recent limitations implemented in Connect 11.8.
  • Without this setting, KDS orders move back (from Completed to Pending) when an order is updated in other KDS devices.
    
• Currently Interact X 1.17 and 1.18 cannot send orders correctly to KDS on Local and Dual mode.

KDS 4.8.0

Date: June 29, 2021

Enhancements

• The functionality around Date Filter on KDS was enhanced to cover some of the original gaps in this feature. 
  • Initial login resets the filter to Today.
  • Automated Date Rollover (based on Venue settings) resets the filter to Today.
  • If the user logs in prior to the Day Start, the filter is set FROM [now] TO Day Start +24h.
  • If the user logs in after the Day Start, the filter is set FROM Venue Day Start TO Day Start +24h.

Fixes

• This release includes several fixes for chit printing in Table Service environments (Checks = Yes)
  • KDS no longer shows delays when printing chits.
  • KDS does not print duplicate chits.
• KDS no longer crashes when a failed subvendor print is detected (without Auto Retry).
• KDS displays Activate iOS Item/Order refunds correctly on all accounts.

Limitations

• Clients with iPads on iOS version 12.1.4 will need to update to the latest available iOS prior to installing KDS 4.8.0.
  
• Connect is still implementing the full support to the New Modifiers format, forcing KDS to display order content similar to our Legacy Modifiers (with only one level of Modifiers under each Parent Item).
• Hold and Fire functionality only works at the Subvendor level with printers.
• Subvendor logins can only contain one Subvendor.

KDS 4.7.0

Date: April 26, 2021

Enhancements

• Users are now able to configure the KDS Layout in Connect. This new flag (called Default View) is available on the Kitchen tab of the Vendor module, and it shows these options: 
  • Grid (default)
  • Tall Grid
  • Waterfall
  • For more information, reference KDS - Default View Options.

• KDS now offers a new Item Count screen that shows the current Pending quantity for each sold item today (Orders Pending + Orders In Progress), along with the Completed quantity for each sold item today. This screen is available through the Side Menu, and it includes:
  
  • List of items, with their corresponding quantities
    • Modifiers are not included in this count, only parent items
    • Quantities from this location (Vendors only)
  • Sorting (per column)
  • Searching

Fixes

• Issues with printing chits in duplicate (with Subvendor configurations) were fixed in this release.
• Subvendor KDS no longer crashes on refunds.

Limitations

• Connect is still implementing the full support to the New Modifiers format, forcing KDS to display order content similar to our Legacy Modifiers (with only one level of Modifiers under each Parent Item).
• Hold and Fire functionality only works at the Subvendor level with printers.

KDS 4.6.0

Date: March 24, 2021

Enhancements

• KDS now has the ability to find orders using the device camera as a scanner. When selected, KDS will display the new Scan View that shows to the user what is visible to the camera - once the app finds a barcode that matches an order in KDS, that order is selected (as we do with the Search button).
  • This view also has an idle timer. If the user does not perform any actions (or matches any orders), KDS will return to the Orders tab after 60 seconds.
  • This option is controlled by a new setting in Connect, under Permission Sets - Show Camera Scanner Search (default: No).
    

Fixes

• Images are now correctly displayed in KDS Catalog when device is enrolled in Airwatch.
• Status changing issues (related to Connect functionality) were resolved in this release.
• Issues with printing chits in duplicate (with Subvendor configurations) were fixed in this release.
• All major issues identified in 4.5 with Advanced Checks, such as Hold and Fire and Combined Checks, are now resolved.

Limitations

• Connect is still implementing the full support to the New Modifiers format, forcing KDS to display order content similar to our Legacy Modifiers (with only one level of Modifiers under each Parent Item).

KDS 4.5.0

Date: January 12, 2021

Enhancements

• KDS will show item images on the Order Details popup (from the Items module in Connect). KDS will also allow users to select an item on the Order Details. When selected, KDS will display the new Item Details panel, showing the large item image, along with its Description.
  
  • This panel also has an idle timer. If the user does not perform any actions, KDS will return to the Orders tab after 60 seconds.
• KDS now supports showing the Kitchen Name for items, allowing customers to have more control over the order content in KDS.
  
  • If that field is populated in Connect, KDS shows the Kitchen Name. If not, KDS shows the Item Name.
    

Fixes

• Printing Auto-Retry is no longer causing crashes or delays in printing.
• Orders submitted in Local Mode correctly route to vendors and sub-vendors.
• With this release, KDS will evaluate all order updates coming from Connect to prevent the issues with incorrect status updates (e.g. orders not showing, orders disappeared after a while, orders moved from one tab to the other incorrectly).
• Order Details was fixed to show all the correct order information and remain visible in smaller devices.

KDS 4.4.0

Date: December 10, 2020

Enhancements

• Expanded the Automatic Failover functionality for Printers, expanding the Retry process to also allow users to Reroute For the Day (where the user can choose to route prints for the current business day in case of a more permanent hardware failure on-site).
• We now show the number of items in each order, to help with expediting/pick-up activities (like in a Mobile Checkout operation). Users can now see the Item Count field on each order (Pending tab, Completed tab and Order Details popup).
• The Search function was enhanced to streamline the operation when trying to locate multiple orders in sequence (common in a Mobile Checkout operation). These changes include not having to manually clear the search box after:
  • Performing all major order actions like updating the order status, viewing Order Details or printing orders.
  • Not performing any actions after 60s (idle in search).
• KDS Logging was significantly improved by:
  • Adding additional log types to support the new features in 4.4
  • Tracking order sources in Dual and Connect Mode
  • Adding button to KDS Settings so that users can enable Heavy Duty Logging for 24 hours
  • Replacing KDS Embrace logging with Appetize's iOS Event Tracker
• KDS has been tested against Apple's latest iOS 14.0 software update.

Fixes

• Printing Auto-Retry is no longer causing crashes or delays in printing.
• Orders submitted in Local Mode correctly route to vendors and sub-vendors.
• With this release, KDS will evaluate all order updates coming from Connect to prevent the issues with incorrect status updates (e.g. orders not showing, orders disappeared after a while, orders moved from one tab to the other incorrectly).
• Order Details was fixed to show all the correct order information and remain visible in smaller devices.

KDS 4.2.1

Date: October 2, 2020

Example1: 
Activate: I open a Restaurant check order (opening at table)
KDS: The printed chit should include information about table name and seat number.

Example2: 
Activate: I open a Restaurant check order (opening with Guest name) 
KDS: The printed chit should include the Guest name and seat number.

Note! When there're both table name and customers name given on Activate when opening a check order, table name always wins => it should always be displayed instead of a guest name.