Star Micronics
If you have a 2” SM230i or 3” Thermal TSP654 Bluetooth/USB Printers follow these steps:
When sending an RMA to Star Micronics, please include:
- Site Name, address & contact info
In the body of the email, please describe:
- Printer Model(s)
- Printer serial number(s)
- List Issue or problem
- IWRA (In Warranty Repair Authorization) Form(s)
A Star Micronics representative will respond that the RMA has been received and will supply an IWRA (In Warranty Repair Authorization) number (i.e. IWRA-123456). If an RMA has multiple printers, please place all IWRA forms in the package (i.e. 016890-016896).
Create a shipping label with the IWRA number on the shipping label (i.e. 016890-016896)
Star Micronics Contact
Matt Jarossi
Phone: (848) 216-3268
Email: mjarossi@starmicronics.com