About Interact Web

Interact Web is an app-less ordering solution designed to simplify the ordering experience and combat application fatigue. This web-based solution is responsive to all screen sizes and can be used by guests to place orders for pickup or in-house delivery.

Note: Interact Web must be enabled by Appetize. Please contact Support for more information. 

Interact Web Settings

Once Interact Web is enabled, you can customize the settings in Connect.

To customize Interact Web

1. In Connect, click Interact Web > Settings.
2. On the Interact Web Settings page, enter the required information.
   • Interact Web URL: Customize the venue URL.
   • Theme: Select a light or dark theme.
   • Color Highlight: Select a highlight color for buttons and text.
   • Page Preview: Shows a preview of the selected theme and highlight color.
3. Click Save Changes.
   
   

Adding a Venue Image

The Venue Image will display on the web page as the venue icon.

To add a Venue Image

1. In Connect, click Settings > Venue.
2. On the Venue page, under Venue Image, click the + symbol to add an image.
3. In the file browser window, click the image you want to upload, and then click Open.
4. Click Save Changes.

Vendor Roles

A Vendor Role is a group of settings used to configure the Interact Web options for a specific vendor.

A Vendor Role should be created for each Vendor. After the Vendor Role is created, Vendors can be created and assigned to the Vendor Role.

After the Vendor Role is created, the Interact Web settings must be set.

To configure a Vendor Role

1. In Connect, click Options > Vendor Roles.
2. On the Vendor Roles page, click the Vendor Role you want to configure.
3. Under Vendor Image, click the arrow symbol to add an image.
4. In the file browser window, click the image you want to upload, and then click Open.
5. A notification message will display on the top-right of the Vendor Roles screen if the update is successful.
   
   

Note: The Vendor Role image displays on the Vendor Selection page in Interact Web.

Setting the Vendor Status

Here’s an explanation of Vendor statuses:

• Open: Users can order items from the vendor.
  
• Closed: The vendor is hidden on the app.

To change the status of a vendor

1. In Connect, click Options > Vendor Roles.
2. On the Vendor Roles page, under the Open column, click Yes (Open) or No (Closed).
   
   

OR

1. Click the Vendor you want to open or close.
2. Click the pencil icon under the Status option, and then click Open or Closed.
   
   

Setting Vendor for Pickup or Delivery

The POS Pickup Vendor option should be set to pickup or delivery for Vendors.

To configure a vendor for pickup or delivery

1. In Connect, click Options > Vendor Roles.
2. On the Vendor Roles page, click the Vendor Role you want to configure.
3. Under the POS Pickup Vendor option, click the pencil icon, and then click an option.
   • Yes: This vendor is set for Pickup.
     
   • No: This vendor is set for Delivery.

Configuring Alcohol Limitations

You can configure alcohol limitations for each location.

To configure alcohol limitations

1. In Connect, click Options > Vendor Roles.
2. On the Vendor Roles page, click the Vendor Role you want to configure.
3. Click the Alcohol tab. Select the required options.
   • Alcohol Enabled: Governs whether or not the vendor is able to sell alcoholic beverages.
   • Drink Limit Per Event: Ability to set a specific amount of alcohol sales by item quantity.
   • Drink Limit Per Order: Ability to set a limit to the number of alcohol items per order.
   • Order: Ability to set a specific amount of alcohol item sales per order. 

Configuring Mobile Ordering Options

Each vendor can have customized settings for mobile ordering.

To configure Mobile Ordering Options

1. In Connect, click Options > Vendor Roles.
2. On the Vendor Roles page, click the Vendor Role you want to configure.
3. Click the Mobile Ordering Options tab. Select the required options.
   • Wait Time: Enter the time interval (in minutes) in which an automated text message would be sent to the customer once the status of an order changes to ‘In Progress.’
   • Pickup Vendor: Click Yes if the vendor allows order pickups.
   • Pickup Text Message: Enter a custom message that includes pickup details that will be sent to customers. 
   • Pickup Location: Enter a pickup location. Once the order is ready, a text will notify the customer of where to pick up their order.
   • Type: Select if the vendor sells merchandise or concessions. 

Configuring Mobile Ordering Transactions

Each vendor can have customized settings for fees and tips.  

To configure Mobile Ordering Transactions

1. In Connect, click Options > Vendor Roles.
2. On the Vendor Roles page, click the Vendor Role you want to configure.
3. Click the Mobile Ordering Transactions tab. Select the required options.
   • Convenience Fee: Click Yes to turn on a surcharge or delivery amount.
   • Fee Type: Select a fee type: Percentage or Flat Fee.
   • Fee Amount: Enter the amount of the desired fee.
   • Tip Enabled: Click Yes to give customers an option to leave a tip for the employees.
   • Require Seat Confirmation: Click Yes to prompt customers to confirm their seat selection after placing an order.  

Web Vendors

Web Vendors must be created to set menus for a specific location, identify what areas of the venue it serves, and to establish KDS routing to kitchens.

Creating Vendors

A Vendor is a location that is reconciled as a single revenue center. To add a vendor, please reference How to Create a Vendor.

Note: Remember to add the corresponding Vendor Role.

Tax Groups for Venues

Tax Groups can be created and applied on a Vendor level once the Tax Rate is active. To add Tax Rates and Groups, please reference Tax Per Item: Tax Rates and Tax Groups.

Configuring taxes for Vendors

Taxes can be applied to a Vendor Role so the tax will apply to the associated Vendors.

To configure taxes for a Vendor

1. In Connect, click Options > Vendor Roles.
2. On the Vendor Roles page, click the Vendor Role you want to configure.
3. Select the Tax Group tab.
4. Select Assign Tax Group to add the previously created tax group with a tax rate assigned.
5. Now all items sold through the vendors assigned to the Vendor Role will be taxed at that rate.

Layouts

A Layout is used to program seating charts into the system that can be used for Interact Web. When a guest logs into Interact Web they can enter their seat assignment and only the respective vendors will display for ordering.

Note: The system creates a Default Layout upon setup of a venue. All programming will correspond to this layout by default. The name of this layout can be changed if needed.

Creating Layouts

If only one layout is needed, you can edit the existing Default Layout. If multiple layouts are needed, you can create additional layouts. To create a new Layout, please reference How to Create and Edit Layouts.

Assigning Seating Charts to Vendors

Once the Levels have been created they can be assigned to their respective vendor.  

To assign a seating chart to a vendor

1. In Connect, click Vendors.
2. On the Vendors page, click the Vendor you want to modify.
3. Click the Serves tab.
4. Select a Level to enable for this vendor.  Multiple levels may be enabled per vendor.
5. Select the specific rows and seats associated with the vendor or select Check All.
6. Click Save Changes.

Items

Items are the goods (food, drink, and merchandise) that are sold through Interact Web. Items can be assigned to specific Vendors. Please reference How to Create and Edit Items in Connect for instructions on adding and assigning items.

Creating Modifiers

Create Modifiers for Items that have custom options. Those options can be selected when a user purchases an item (Ex. a modifier for a cheeseburger could be the type of cheese). Modifiers can be assigned to an Item at a specific Vendor. To create Modifiers, please reference the Item Modifier article.

Required Modifiers

If the modifiers are required to add the item to the cart in order to complete checkout, an Item Wizard will need to be created. An example would be a Fountain Drink that you have to choose a flavor for before adding to the cart (Coke, Sprite, Lemonade, etc.). Please reference Setting up a Wizard with Modifiers for an Item to complete that process. 

Assigning Items to Vendors

Items can be individually assigned to a Vendor by marking them as Active or Inactive.

To assign an item to a vendor

1. In Connect, click Items > Items.
2. On the Items page, click the Item you want to assign to a vendor.
3. Click the Assigned Vendors tab.
4. Click Add Vendor to assign the item to a vendor. 
   
   
   
   
5. In the Add Vendor window, click to Assign/Unassign Vendors.
   

Note: Items can be assigned to multiple vendors and subvendors.

Adding Promo Codes

Add a Promo Code if you want to apply the following types of discounts to orders or items:

• percentage off
• flat dollar amount off
• full comp
  

To add a Promo Code and assign it to the Interact Web vendor, please reference How to Create Codes/Promos.

To enable Promo Codes on a Vendor Role

1. In Connect, click Options > Vendor Roles.
2. On the Vendor Roles page, click the Vendor Role you want to configure.
3. Under the Promo Enabled option, click the pencil icon, and then click Yes.