General iOS Troubleshooting Steps

Here are some basic troubleshooting options for iOS devices.

Reboot the Device 

Power-cycle the terminal with the following steps:

1. Long-press the power button at the top right of the device.
2. A button will appear indicating Slide to power off.
3. Slide the button to the right and turn off the device completely. 

Check the Device for Updates

Update the device in the iOS settings with the following steps: 

1. From the Home Screen, open the iOS Settings application.
2. In Settings, select General.
3. Next, select Software Update. 
4. Install Now will appear if an update is available. 

Check Network Connection

Check the Wi-Fi connection with the following steps:

1. From the Home Screen, open the iOS Settings application.
2. In Settings, select Wi-Fi.
3. You can turn Wi-Fi off/on by swiping the toggle at the top.
   • If the toggle is Green, Wi-FI is enabled.
   • If the toggle is Gray, Wi-Fi is disabled. 
4. The internet connection may be unstable or even disconnected. 

To Reconnect, select your preferred network and enter the password.

Configure Ethernet

Verify settings once the adapter is connected and the Ethernet cable is plugged into to a valid network port:

1. From the Home Screen, open the iOS Settings application.
2. In Settings, select Ethernet.
3. Connect using the DHCP option by default or choose Static to manually enter the connection information. 

Disable WiFi to ensure the device is only using the Ethernet connection. 

Reset Network Settings

If the device is having issues connecting to a network or Bluetooth devices, Resetting the network settings can help.

1. From the Home Screen, open the iOS Settings application.
2. In Settings, select General.
3. Scroll to the bottom and choose Reset.
4. Select Reset Network Settings.