How to Update Appetize Applications on iOS

When should I update?

You should never update Activate or KDS app without confirming with Appetize Support (Help Desk) and/or your account manager. 

All updates become available immediately, but may not be needed for your venue.

Should I update iOS firmware?

You should not update the iOS firmware for a major release (Ex: version 11.0 to 12.0), but minor ones like 12.1.1 or 12.1.2 are typically fine. Like updating apps, Appetize strongly suggests to only update after Appetize Support (Help Desk) and/or your account manager recommend to update. 

Uninstalling Activate/KDS

Before updating the Activate/KDS application, it is recommended to first uninstall the existing version, follow the steps below:

1. Tap the home button and locate the Activate or KDS icon.
2. Long press the icon until it wiggles.
3. While the icon is wiggling, press the small X to delete the app. 

Updating Activate/KDS

To update to a newer version of Activate or KDS on iOS devices, follow the steps below: 

1. Select App Catalog from the home screen of the iOS device. 
2. Tap on Activate/KDS to install the updated version(s).
3. Tap on ‘Install’ when prompted.
4. Please wait for the green banner that appears underneath to disappear and tap on the home button.
   • Note: The app catalog will read 'Processing', but this is not a real time representation; navigate to the home screen to observe the app update process after the green banner at the bottom of the app catalog disappears.
5. When the update is complete, a blue dot will appear to the left of the app icon.