How to refund on the KDS app
- Login to the KDS app using the associated Vendor (Expo or Parent) Account and click on 'Completed' or 'Pending' from the left side menu.
- Select the item(s) or orders to refund by clicking on the white ticket.
- Once the white ticket is selected, the order details will expand.
- Option 1: To refund an Item or an entire order, click on 'Issue Refund' at the bottom of the expanded ticket and then select 'Entire Order' or 'Individual Item.'
- Option 2: To refund each item one at a time, place a finger on the item name and swipe left for a refund button to appear. The refunded item will be highlighted in red.
- A refund can be processed when the ticket's status is in 'Pending' (yellow), 'In Process' (blue), or 'Completed' (green).
- Refunds can only be completed if using a Vendor KDS account. Refunds are not possible on a Subvendor login.