IPP350 - Resolve 'Lane Closed' Message

Classic FreedomPay Connections

Follow the steps below to update the connection settings and resolve the "Lane Closed" error on an IPP350 device. 

1. Reboot the device by holding the Yellow and # buttons at the same time.
2. Once it gets to the page full of tiny text (image below), enter in 2634 + green button + F button 
3. 3 for TDA
4. 0 for Configuration
5. 0 for Communications
6. 0 for Select Comm Type
7. Select 3 - USB<>HID
8. Then hit the green to save
9. Select Red 3 times to go back
10. Finally, choose 1 - yes to save and reboot
    
    

APL/SDK FreedomPay Connections

The new FreedomPay APL/SDK gateway option with IPP350 devices requires a different connection than the traditional configuration. 

Method 1:

1. Once powered on, watch for the screen (white background/black text) that has tiny text.  Security will precede it.
2. Enter this quickly while on the tiny text page
   • 2634
   • Green Button
3. 3 for TDA
4. 0 for Configuration
5. 0 for Communications
6. 0 for Select Comm Type
7. 4 for USB<>SerialConv (CDC)
8. Green Button to Save
9. Red Button to go Back (hit 3 times)
10. 1 for Yes to Save and Reboot

Method 2:

Once configured you can also manage the communication port by following the steps below:

1. Once the IPP is fully booted up press the F key 5 times
2. Select Change Port
3. Use the arrows to scroll to USB<>SerialConv (CDC)
4. Select Save