If the peripheral devices are having connectivity issues, we recommend powering the devices down temporarily as a troubleshooting step.
Elo terminals are always hardwired to external devices (credit card reader, printer, cash drawer, and barcode scanner). They cannot be wirelessly connected, so if the device is having connectivity issues, please try unplugging it from the Elo terminal and powering it down completely. After a few minutes, plug everything back in and restore the power. The devices should automatically reconnect.
Note: If the devices do not connect, please check network connectivity on the local internet connection.
Peripheral Test App
There is also a Test Peripheral App that can be used to test the connection of devices.
The app can be accessed on the terminal with the following steps:
- Press the two buttons at the bottom right underside of the terminal screen simultaneously (or hold the power button down for 2-3 seconds).
- A control panel screen will appear asking for the password to the device (password is 1elo).
- Select Apps and choose 'Peripheral Test App'
- A screen will appear to test the built-in features of the device, including the credit card swiper.
Note: This screen differs from device to device as some Elo terminals have built-in swipers, scanners, and printers. Others are separate devices that are hardwired into the system. To troubleshoot connectivity issues, please unplug all the devices from power and then plug them back in to reboot.