Elo - General Troubleshooting Steps

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Here are some basic troubleshooting options for Android ELO devices:

Reboot the System 

Power-cycle the terminal with the following steps:

  1. Press the two buttons at the bottom right underside of the terminal screen simultaneously (or hold the power button down for 2-3 seconds).
  2. A control panel screen will appear asking for the password to the device (password is 1elo).
  3. In the lower right corner of the screen, there is a 'Reboot' option. 
  4. Press it and select 'reboot device.'

Note: To power down this device, unplug the terminal completely.


Check Network Connection

The internet connection may be unstable or even disconnected. Check the connection settings with these steps. 

  1. Press the two buttons at the bottom right underside of the terminal screen (or hold the power button down for 2-3 seconds).
  2. A control panel screen will appear asking for the password to the device (password is 1elo).
  3. After entering the password, the home screen will load. This will show if the device is connected to the network.
  4. To connect to a wireless network, select 'Network' at the bottom of the screen, and find the desired wireless connection.
  5. Enter the wireless password and connect to the network (or SSID).

Note: Elo devices cannot operate on 5G wireless networks utilizing 5.250 to 5.350 GHz OR 5.470 to 5.725 GHz. 

Firmware Update

Update the terminal firmware with the following steps: 

  1. Press the two buttons at the bottom right underside of the terminal screen simultaneously (or hold the power button down for 2-3 seconds).
  2. A control panel screen will appear asking for the password to the device (password is 1elo).
  3. Select 'Settings' and then select 'Update Device.'

Note:

  • Elo devices do not update the Firmware automatically; the process must be initiated at the device or remotely by Support.
  • This will take a few minutes, so we don't recommend doing this during an event unless necessary. 

Data Clear

Reset Activate to refresh the application with the following steps: 

  1. Press the two buttons at the bottom right underside of the terminal screen simultaneously (or hold the power button down for 2-3 seconds).
  2. A control panel screen will appear asking for the password to the device (password is 1elo).
  3. At the bottom of the screen, select 'Apps' then Settings > Storage > Apps (app data & media content) > Activate > Clear Data. 

Enterprise Reset

Reset the device to refresh the system with the following steps: 

  1. Press the two buttons at the bottom right underside of the terminal screen simultaneously (or hold the power button down for 2-3 seconds).
  2. A control panel screen will appear asking for the password to the device (password is 1elo).
  3. Select 'Settings' and then 'Enterprise Reset.'

Note: This will take a few minutes, so we don't recommend doing this during an event unless necessary. 

Factory Reset

  1. Unplug power
  2. Hold HOME (button on the right) key and reconnect power
  3. Continue holding the HOME key until the unit starts Android System Recovery
  4. Press HOME key to select 'wipe data/factory reset'
  5. Press POWER key to select
  6. Press the HOME key until 'YES – delete all user data' is selected
  7. Press POWER key to select
  8. After data wipe is complete, press HOME to 'reboot system now'

Factory Data Reset

  1. Press the two buttons in the middle of the underside of the terminal screen simultaneously (or hold the power button down for 2-3 seconds).
  2. A control panel screen will appear asking for the password to the device (password is 1elo).
  3. At the bottom of the screen, select 'Apps' then Settings > Backup & Reset > Factory Data Reset.

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